Privacy Policy

01 Introduction

ecwon8 ("we", "us", "our", "the Platform", "ecwon8 Group") operates the online gaming platform accessible at https://ecwon8.cam ("the Website"). We recognise that your personal data is yours, and we take our responsibility as a data controller seriously.

This Privacy Policy sets out, in clear and accessible terms, how ecwon8 collects, receives, uses, stores, discloses, transfers, and otherwise processes personal data belonging to users ("you", "User", "Player") who access, register on, or otherwise interact with the Website. It applies to all personal data collected through the Website, our customer support channels, and any related communications.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. By using the Website, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein.

02 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, either directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means ecwon8 Group, the entity that determines the purposes and means of processing Personal Data collected through the Website.
• "Data Processor" means a third party that processes Personal Data on behalf of ecwon8 under a contractual arrangement, including payment processors, KYC verification providers, and customer support platforms.
• "Consent" means a freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their Personal Data for a specified purpose.
• "Cookie" means a small text file placed on your device by the Website to enable certain functionality, analyse usage patterns, and improve user experience.
• "KYC" means Know Your Customer — the identity verification process required of all Users prior to withdrawal, or at ecwon8's reasonable discretion.
• "Sensitive Personal Data" means Personal Data relating to financial information, identification documents, and information connected to responsible gambling assessments.

03 Data We Collect

ecwon8 collects Personal Data through several channels and for purposes described in this Policy. The categories of data we collect include:

3.1 Registration Data

When you create an Account on ecwon8, we collect: full legal name, date of birth, email address, mobile phone number, username, and your preferred currency (MYR/RM for Malaysian users).

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to enforce our 21+ age requirement, we collect: copies of government-issued identification (Malaysian MyKad, Driver's Licence, or Passport), proof of address documents (utility bills, bank statements dated within three months, e.g., from Maybank, CIMB, or Public Bank), and, where required, a selfie or photo holding your ID document.

3.3 Financial Transaction Data

We record all deposit and withdrawal transactions processed through your Account, including payment method details (e-wallet identifiers for Touch 'n Go, Boost, GrabPay; bank account references for DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong; and cryptocurrency wallet addresses for USDT TRC20 transactions), transaction amounts in MYR, timestamps, and processing status.

3.4 Gameplay and Activity Data

We collect records of your gaming activity, including games played, wagers placed, outcomes, session durations, and betting history across slots, live casino, and sports betting markets (EPL, Liga Super Malaysia, UFC, etc.).

3.5 Technical and Device Data

We automatically collect: IP address, browser type and version, device type and operating system, session identifiers, referring URLs, and clickstream data reflecting how you navigate the Website.

3.6 Communications Data

Records of all communications between you and ecwon8's support team, whether via live chat, email ([email protected]), or any other supported channel, are retained for quality assurance, dispute resolution, and compliance purposes.

3.7 Responsible Gambling Data

Where you utilise our responsible gambling tools — deposit limits, self-exclusion requests, session time preferences — we process the relevant data to give effect to your instructions and to fulfil our duty of care obligations.

04 How We Use Your Data

ecwon8 processes your Personal Data for the following purposes:

05 Legal Basis for Processing

ecwon8 processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and ecwon8, including providing the gaming services you have registered for, processing your deposits and withdrawals, and managing your Account.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including AML regulations, identity verification mandates under our international licence, and age verification obligations.
• Legitimate Interests: Processing is necessary for ecwon8's legitimate interests, including fraud prevention, platform security, dispute resolution, and service improvement, provided such interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent — for example, to send marketing communications — you may withdraw that consent at any time by contacting our support team or using the unsubscribe function in any marketing email.

06 Data Sharing & Disclosure

ecwon8 does not sell your Personal Data to third parties. We share your data only in the following limited circumstances:

• Payment Processors: We share transaction data with payment providers and financial institutions (including those facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong integrations) to the extent necessary to process your deposits and withdrawals.
• KYC and Compliance Providers: We engage accredited third-party identity verification services to assist with KYC document review. These providers are contractually bound to process your data only for the purpose of identity verification.
• Game Content Providers: Certain gameplay data may be shared with the licensed game studios whose titles are available on ecwon8, to the extent required for game functionality and RNG certification.
• Customer Support Platforms: Our live chat and support infrastructure may be hosted by a third-party service provider operating under a data processing agreement with ecwon8.
• Legal and Regulatory Authorities: We will disclose Personal Data to competent authorities, regulators, or law enforcement agencies where required by law, court order, or where necessary to prevent fraud or other criminal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ecwon8's assets, your Personal Data may be transferred to the successor entity, subject to this Privacy Policy continuing to apply.

07 Cookies & Tracking Technologies

ecwon8 uses cookies and similar tracking technologies to operate the Website effectively, remember your preferences, and analyse how the platform is used. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Website to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without impacting core functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred currency (MYR), and responsible gambling configuration options you have set.
• Performance and Analytics Cookies: Help us understand how Users navigate the Website — which pages are visited most, where Users encounter friction, and how platform performance can be improved. Data collected via these cookies is aggregated and does not directly identify individual Users.
• Security Cookies: Used to detect and prevent fraudulent access attempts, bot activity, and other security threats.

You may manage your cookie preferences through your browser's settings. Disabling certain cookies may affect the functionality of the Website. Please note that ecwon8 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on external platforms.

08 Data Retention

ecwon8 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, and in any case for as long as required by applicable law or our international licensing obligations.

• Active Account Data: Retained throughout the duration of your Account's activity.
• Transaction Records: Retained for a minimum of five (5) years following the transaction date, in compliance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following Account closure or the completion of the last transaction, whichever is later.
• Communications Records: Retained for up to three (3) years from the date of the last communication, for dispute resolution and quality assurance purposes.
• Responsible Gambling Records: Self-exclusion records are retained for a minimum of five (5) years to prevent inadvertent re-registration during a self-exclusion period.
• Technical Logs: Retained for up to twelve (12) months for security monitoring and fraud detection purposes.

Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

09 Data Security

ecwon8 implements a range of technical and organisational measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• Encryption: All data transmitted between your browser and ecwon8's servers is protected by 256-bit SSL (TLS) encryption. Sensitive data at rest, including KYC documents and financial records, is encrypted using industry-standard protocols.
• Access Controls: Strict role-based access controls limit which ecwon8 staff members can access Personal Data, and only to the extent required for their specific responsibilities.
• Infrastructure Security: Our hosting infrastructure is maintained behind firewalls, intrusion detection systems, and undergoes regular security audits and penetration testing.
• Staff Training: All ecwon8 personnel who handle Personal Data undergo regular data protection and security awareness training.
• Incident Response: ecwon8 maintains a data breach response procedure. In the event of a security incident affecting your Personal Data, we will notify affected Users as soon as reasonably practicable.

10 Your Rights

As a User of ecwon8, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team at [email protected] or via Live Chat.

• Right of Access: You have the right to request a copy of the Personal Data we hold about you and information about how it is being used.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you may request that it be corrected. You may update certain Account information directly through your Account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent (where consent is the legal basis). This right is subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that we limit the processing of your Personal Data in certain circumstances — for example, where you contest its accuracy while we verify the information.
• Right to Data Portability: You may request that certain Personal Data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your Personal Data where ecwon8 relies on legitimate interests as the legal basis, or where your data is used for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ecwon8 will respond to all valid rights requests within thirty (30) calendar days of receipt. We may request proof of identity before actioning a request to protect against unauthorised access to your data.

11 Third-Party Services

The Website may contain references to third-party services, such as Malaysian payment providers (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX) and game content studios. Once you navigate to or interact with a third-party service, that service's own privacy policy governs the collection and use of your data. ecwon8 is not responsible for the privacy practices of third parties.

Our integration with payment processors means that certain financial data is transmitted to the relevant payment provider to facilitate your transaction. Each payment provider operates its own privacy framework and data retention policy. We encourage you to review the privacy documentation of any payment provider you use in connection with your ecwon8 Account.

12 Children & Minors

ecwon8 is strictly an adult gaming platform. Access to and use of the Website is prohibited for any person under the age of 21 years. We do not knowingly collect Personal Data from any person under 21.

If ecwon8 becomes aware that Personal Data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and permanently close the associated Account.

If you are a parent or guardian and believe that a minor under your care has provided Personal Data to ecwon8, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

13 International Data Transfers

ecwon8 operates as an international platform and your Personal Data may be transferred to, and processed in, countries outside of Malaysia. These countries may have data protection laws that differ from those applicable in Malaysia.

Where we transfer Personal Data internationally, we take steps to ensure that appropriate safeguards are in place to protect your data. These may include contractual protections such as standard data protection clauses, or transfers to jurisdictions that provide an adequate level of data protection as assessed by ecwon8.

By using the ecwon8 platform, you acknowledge and consent to the transfer of your Personal Data to our servers and service providers located outside of Malaysia, subject to the protections described in this Policy.

14 Policy Amendments

ecwon8 reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will notify registered Users via the email address associated with their Account, or by displaying a prominent notice on the Website prior to the changes taking effect.

The "Last Updated" date displayed at the top of this page reflects the date of the most recent revision. Your continued use of the Website following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any amendments, you should cease using the Website and may request Account closure.

We encourage you to review this Privacy Policy periodically to remain informed of how ecwon8 handles your Personal Data.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ecwon8's handling of your Personal Data, please contact our dedicated support team through the following channels:

• Live Chat: Available 24/7 directly on the ecwon8 platform. Agents are available in English, Bahasa Melayu, and Chinese. Average response time: 3–5 minutes.
• Email: [email protected] — for formal data subject requests, please state "Privacy Request" in your subject line. We will acknowledge your request within five (5) business days and respond fully within thirty (30) calendar days.

All data subject rights requests must be accompanied by sufficient information for us to verify your identity before we can action the request. This is necessary to protect your data from unauthorised access.